It’s a rewards programme where you earn points called Sea Bucks by purchasing Sea Harvest participating products. These points can be redeemed for coupons, discounts, or vouchers. It’s a great way to save money while enjoying your favourite snacks.
Yes, joining the loyalty programme is completely free.
Not necessarily. Points are accumulated based on your purchases and activities, so even occasional shoppers can benefit.
By registering and participating in the programme, you automatically accept the terms and conditions. Be sure to read them carefully.
The programme is open to anyone aged 18 or older who resides in South Africa.
This ensures fairness and prevents conflicts of interest.
No, the programme is currently only available to South African residents.
Visit the web application through your browser and follow the registration steps. Make sure to provide accurate and up-to-date details.
Yes, the programme is accessible via your browser. You can add the web application to your home screen for quick access.
The programme is designed as a browser-based application to ensure easy access without the need for downloads from Play Store.
Use the “Forgot Password” option on the login page to reset your password.
Log in to your account on the web application and edit your profile information.
You are solely responsible for all activities under your account. Keep your login credentials confidential.
Add support@smartpack.global to your contacts and check your device’s “do not disturb” or spam settings.
Purchase Sea Harvest participating products with valid QR codes, scan the codes, and upload your till slips via the web application.
Yes, but only participating Checkers, Shoprite, and Pick n Pay outlets allow redemption of coupons or vouchers.
Ensure it includes the store name, date, time, and purchased products. Resubmit if necessary.
Yes, online purchases of eligible products are allowed if you upload the till slip correctly.
Only products with a valid QR code are eligible. Check the product packaging before purchasing. Factory shop purchases without QR codes do not qualify.
Each product has a specific Sea Bucks value, which you can view on the web application by visiting: https://seaharvest.smartpack.global/productrange/list.
Each Coupon/voucher value requires a specific number of points:
Log into your account, check your Sea Bucks balance, and select available rewards to claim and redeem
You’ll receive your coupon or voucher code via SMS used to register for the programme.
Coupons and vouchers are valid at participating Checkers, Shoprite, or Pick n Pay outlets.
No, only one coupon or voucher code can be used per transaction at participating Checkers, Shoprite or Pick n Pay outlets.
Contact customer support at support@smartpack.global for assistance.
Once a reward is claimed from the website and sent to you per SMS it is not refundable and may not be swapped out for a different reward.
Your balance is visible in your account on the web application.
Points expire if your account is inactive for 12 months. You’ll be notified before your account is classified as dormant.
Once deleted, your account and points cannot be recovered.
No, points are non-transferable.
You’ll receive transactional messages by default. You can opt-in or opt -out of promotional communications in your account settings.
Follow the opt-out instructions in the message or update your preferences through your account settings.
Updates include programme changes, offers, and transactional notifications like till slip statuses.
Ensure the uploaded till slip is valid and unique and resubmit if needed. Contact the support helpdesk at support@smartpack.global for further assistance.
Accounts can be suspended or terminated for violating the terms, fraudulent activity, or misuse of the programme.
Yes, the promoter can reverse points earned through errors or fraudulent activity.
All personal data is processed in accordance with applicable South African legislation and as per the Promoter’s Privacy Policy.
Email support@smartpack.global for assistance with account or programme-related queries.
