Sea Harvest's manufacturing divisions (its fishing fleet and processing operations) are supported by the company's Quality Assurance (QA) department. QA focuses intensively on product quality and food safety standards throughout all of the company's operational activities. All vessels and plants operate according to the HACCP (Hazardous and Critical Control Points) system which focuses on food safety and the company's Quality Management System is verified independently by the South African NRCS (National Regulator for Compulsory Specifications (formerly the South African Bureau of Standards).
The Sea Harvest Promise
We harvest only the best the sea has to offer - and then we bring it to you at its freshest. This is our promise of superior quality. Should you feel that any product does not live up to this promise, please fill in the form below and press send.
Quality Procedure when you contact us
When you complete and send the form below, all the information is sent to our customer services specialists. The information is analysed and logged into a database. All compliments, complaints, comments and suggestions are then sent to our Group Quality Assurance Manager who relays the information to the relevant departments.
All concerns are investigated to ascertain their cause. Measures are then implemented in the factory, supply chain and retailer to ensure that the problem is not repeated.
In terms of customers who have a complaint, our customer services specialist will then write to the person who raised the concern explaining the cause of the problem and including a Sea Harvest gift voucher in compensation for the inconvenience caused.
Sea Harvest prides itself on ensuring that absolute quality is upheld and that every Sea Harvest product purchased should reach, if not exceed, customer expectation.
Another way to flag your concern is to send us the barcode of the product you have the concern with to: Business Reply Service, Freepost CB0966, Sea Harvest Customer Service, PO Box 761, Cape Town 8000 (no stamp required) or call us on 0860 673 673. We are more than happy to compensate customers who have a genuine complaint about any of our products.
